Unit OneBasics of Business Letter WritingGeneral ViewStructure and Layout of Business LettersWriting Principles of Business LettersUseful ExpressionsWriting PracticeUnit TwoEstablishing Business RelationsGeneral ViewGuidelines for WritingSpecimen LettersFurther RefinementUseful ExpressionsWriting PracticeUnit ThreeEnquiries and RepliesGeneral ViewGuidelines for WritingSpecimen LettersFurther RefinementUseful ExpressionsWriting PracticeUnit FourOffers and CounteroffersGeneral ViewGuidelines for WritingSpecimen LettersFurther RefinementUseful ExpressionsWriting PracticeUnit FiveSales PromotionGeneral ViewGuidelines for WritingSpecimen LettersFurther Refinement Useful ExpressionsWriting PracticeUnit SixOrders and AcknowledgementsGeneral ViewGuidelines for WritingSpecimen LettersFurther RefinementUseful ExpressionsWriting PracticeUnit SevenSales ConfirmationsGeneral ViewGuidelines for WritingSpecimensUseful ExpressionsWriting PracticeUnit EightTerms of PaymentGeneral ViewSpecimensGuidelines for WritingFurther RefinementUseful ExpressionsWriting PracticeUnit NinePackingGeneral ViewGuidelines for WritingSpecimen LettersFurther RefinementUseful ExpressionsWriting PracticeUnit TenTransportationGeneral ViewGuidelines for WritingSpecimen LettersFurther Refinement Useful ExpressionsWriting PracticeUnit ElevenInsuranceGeneral ViewGuidelines for WritingSpecimen LettersFurther RefinementUseful ExpressionsWriting PracticeUnit TwelveComplaints, Claims and AdjustmentsGeneral ViewGuidelines for WritingSpecimen LettersFurther RefinementUseful ExpressionsWriting PracticeUnit ThirteenAgencyGeneral ViewGuidelines for WritingSpecimensFurther RefinementUseful ExpressionsWriting PracticeUnit FourteenBiddingGeneral ViewGuidelines for WritingSpecimensUseful ExpressionsWriting PracticeKey to Writing PracticeReference Books